Paypal and Stripe are both payment processing services that allow customers to pay safely and securely through your website. Both are trustworthy name brands, which provide a certain sense of security for people providing payment when they reach the checkout, however, the way in which they operate is incredibly different. Although Paypal has been on the market for longer, Stripe is revolutionizing the way that online payments are made, and is quickly becoming the new favorite among companies and consumers alike. Read on to learn the differences between the two systems.
User Experience of Stripe & Paypal
The most notable difference between Stripe and Paypal lies within the user experience.
Most people are familiar with Paypal’s multistep process, which includes: 
- Re-directing to the Paypal website
- Logging into (or creating) a verified Paypal account
- Confirmation of billing
- Re-directing back to the original site
- Confirmation of purchase and receipt
With Stripe, the user experience is strikingly simpler:
- Logging into company site
- Confirmation of purchase and receipt
Customer Support
When it comes to money, consumers want to make sure that they are protected. If an emergency does arise, the customer support offered by a payment processing service (which holds access to their credit card and other important information) is of the upmost importance.
Reviews of Paypal’scustomer service highlight the following:
- Customer representatives are difficult to reach when navigating Paypal’s automated services, and representative is reached, the problem is not always able to be resolved immediately. When contacted by email, representatives can take several business days to respond.
- Backwards-incompatible changes have led to errors that lead to customers losing money.
- Important documentation on Paypal’s website is not always up-to-date, and can be buried under unimportant “fluff” information.
- Customers report having their accounts frozen or suspended for arbitrary reasons, leaving them no access to online accounts and unable to make payment
On the other had, review’s of Stripe’s customer service has been almost entirely positive. Consumers are saying the following about Stripe’s customer services:
- Users are able to contact representatives easily though email, phone, Twitter and live chat
- They are able to work with the consumer in real-time until the problem is successfully resolved.
Interface
Anyone who has used Paypal’s interface knows that there are multiple tables and tabs, which are usually unimportant and ignored by the consumer. Often, important information and android native application developer details are buried under pages of irrelevant information.
Stripe has a bolder, sleeker design with a dashboard that is clear of any clutter. The sharp lines and easy-to-comprehend graphs look like they are designed for users in who are more accustomed to current Apple iOS/Android smartphone operating systems, as opposed to Paypal’s out-of-date design.
Conclusion
Paypal may have been around longer and herald itself as the industry standard, but its history doesn’t make it superior. In fact, many of Paypal’s faults lie in the fact that it hasn’t kept up with the current customer’s desired user experience. Whether through a more intuitive user interface or a more instantaneous contact with customer service, Stripe is proving to be the more efficient choice when it comes to payment processing for the modern consumer.
In case you are looking for integrating Stripe or want to integrate PayPal then do contact us on [email protected] or visit us at Sufalam Technologies
